Delivery & Returns

We are still in operation in these difficult times.

For us, working from home means working in our studio, where we can still be creative and send out orders.

At the moment we continue to send our products through Royal Mail, if that changes we will let you know and will find an alternative.

Please note, there may be some delays with the postal service at this time.

 DELIVERY
Free Standard UK (Royal Mail Signed For® 1st Class) Free - 2-3 working days (estimated)
Express UK (Royal Mail Special Delivery Guaranteed by 1pm® £9.00 - next working day (estimated)
Europe (Royal Mail International Tracked & Signed® £9.00 - 3-5
working days (estimated)
Rest of World Royal Mail International Tracked & Signed® £11.00 - 5-7
working days (estimated)

 

A signature may be required on delivery. Any dates specified for delivery of items are approximate and we will not be liable for any costs caused by any delay. Non EU customers please note we will not be responsible for any import duties or taxes incurred as a result of your purchase.

 

PRICES

Prices are quoted in UK Sterling with VAT included. 

Customers outside of the UK the VAT will be deducted at checkout. The purchaser will be liable for any import taxes and duties.

 

RETURNS AND EXCHANGES – UK

We are happy to offer you a free refund or an exchange if you feel that the goods are not suitable. Items can be returned within 30 days of receipt, provided they have not been worn and labels are still attached, and are returned in their original packaging.

If you have bought additional services such as express delivery or gift wrapping these costs will not be refunded, our standard shipping costs only will be refunded.

If there is a fault we will need to examine the product and determine whether there is a manufacturing fault, and will seek to repair, return or refund the product as required. Please note that items which are damaged as a result of long-term or excessive use are not considered to be faulty. If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability.

Refunds for the original charge can only be made to the credit card we have on file for you. This does not affect your statutory rights.

We offer free returns within the UK. If you wish to make a return, please contact us first within 30 days of receipt of the goods at returns@fervour.com.

We will send instructions on how to securely return your purchase to Fervour.

 

RETURNS AND EXCHANGES – Outside the UK

We are happy to offer you a refund or exchange. In the case of a refund we will reimburse the cost of the goods only once returned to Fervour.

Items can be returned within 30 days of receipt, provided they have not been worn and labels are still attached, and are returned in their original packaging. You are responsible for the cost of return, unless we have made an error or in the event that the goods are faulty.

If there is a fault we will need to examine the product and determine whether there is a manufacturing fault, and will seek to repair, return or refund the product as required. Please note that items which are damaged as a result of long-term or excessive use are not considered to be faulty. If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability.

We recommend that you use registered post to cover the value of the goods and obtain proof of posting at your post office.

Refunds/charges will only be made to the credit card we have on file for you.
All import duties and taxes remain the responsibility of the customer, and these cannot be refunded.

If you wish to make a return, please contact us within 30 days of receipt of the goods at returns@fervour.com.

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